Checklist to assess your brokerage’s readiness for a DANA

When a DANA or an unexpected increase in claims puts pressure on operations, operational readiness is key. This resilience checklist helps you assess your brokerage’s response capacity, identify operational risks, and prioritize improvements to ensure business continuity and maintain customer experience, even in high-demand situations.

This preparedness guide for insurance brokerages helps you measure your real level of response. You can detect gaps in technology, teams, and processes, and strengthen operations to protect your clients, also considering how to integrate scalable claims management solutions for insurance brokerages that optimize response capacity.

Designed for CEOs and brokerage managers who want to strengthen operational resilience in critical scenarios, it helps to:

• Detect critical improvement points in insurance processes and technology.
• Support data-based decision making.
• Prioritize high-impact actions to optimize operational efficiency.
• Prepare your company for sustainable growth, supported by optimized operations and efficient processes .

It includes items that assess internal processes, technology, teams, and internal communication. It also recommends considering specialized flexible talent in claims processing to absorb demand peaks without increasing fixed structure.

Each result helps prioritize actions based on the level of preparedness, supported by process automation and document digitization tools that speed up operations and reduce human error risks. This analysis makes it easier to implement a scalable operating model, increasing efficiency in claims management.

Once improvement areas are identified, turn the findings into an operational plan that strengthens your brokerage’s resilience and improves customer experience under extreme pressure. The roadmap includes:

Review the items marked as “not met” and classify them by their impact during demand peaks:

• Manual processes that slow down claims handling.
• Lack of coordination between teams.
• Absence of clear protocols for sudden increases in claims.

Set an intervention order from highest to lowest impact. This allows you to achieve measurable results quickly and build internal momentum. Complement this with specialized administrative and back-office support to ensure continuity and operational efficiency.

Identify processes that could be accelerated with automation, applied artificial intelligence, or operational support. Examples include:

• Claims classification and document upload.
• Sending automatic notifications to policyholders and insurers.
• Front-office support during post-DANA inquiry peaks.
• Document review and validation.

Consider temporary or campaign-based flexible talent to absorb demand without increasing fixed structure. Having a global team specialized in claims can stabilize operations in hours, not weeks.

Evaluate tools that:

• Scale automatically based on claims volume.
• Connect internal workflows and insurers.
• Integrate external operational capabilities smoothly.

The goal is for the brokerage to adapt quickly to any demand peak, keeping costs controlled and service quality high.

An expert-supported analysis helps define an action plan tailored to your brokerage, focused on:

• Optimization of critical processes.
• Integration of technology and automation.
• Agile scaling through flexible operational support.
• Implementation of clear metrics to measure ROI improvement.

This support accelerates transformation and avoids common mistakes, ensuring that each step delivers real and sustainable value. A comprehensive strategy can rely on risk, compliance, and resilience capabilities to consolidate an efficient and predictable operating model.

It is a tool designed to assess a brokerage’s operational readiness for a DANA or an extraordinary claims peak. It helps identify gaps in processes, technology, and teams to improve response capacity.

Review each item and mark whether your brokerage meets it, partially meets it, or does not meet it. Use real evidence (processes, protocols, KPIs, or tools) to get a reliable, action-oriented diagnosis.

They indicate your brokerage’s level of operational resilience. A high level shows a strong structure; a medium level shows areas to optimize; a low level shows risks that may affect service continuity.

Yes. You can download the checklist as a PDF and keep your answers to track progress over time.

Yes. It is designed for brokerages of any size and structure, helping identify priority improvements without increasing operational complexity.